Quick Guide to Your Account

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AquaHawk Customer Portal: Account Information 24/7

Our AquaHawk Alerting Customer Portal helps you take control of your water use and lower your bills. You can monitor consumption, project your next bill, view and print historic bills, sign up for paperless billing, make one-time payments, and set up thresholds and alerts to avoid excess use. Registration is fast, free, and easy.

  • Register or Login (you will need to enter the account number shown on your bill)
  • Preview AquaHawk and get user tips
  • The old Online Customer Access tool is no longer available. Please re-register your account on AquaHawk.

You also may call (925) 828-8524 any time for basic account balance and payment information through the Automated Attendant. Have your account number ready.

Pay Your Bill

Start  or Stop Service

  • To START service, call Customer Service at (925) 828-8524 or use the New Account Application form.
  • To STOP service, call Customer Service: (925) 828-8524 

Frequently Requested Information

Contact Customer Service 

  • Call: (925) 828-8524
  • Fax: (925) 875-2240
  • Email: customerservice@dsrsd.com
  • Hours: 8:00 AM – 5:00 PM, Monday-Friday. Calls received after 4:45 PM will go to voicemail for a call back the next business day. 
  • Mail payments to: DSRSD, PO Box CC, Dublin, CA 94568-3018
  • Office address: 7051 Dublin Blvd., Dublin, CA 94568
  • After-hours water and sewer emergencies: (925) 462-1212 (Alameda County Sheriff dispatch)

 

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