Strategic Plan

	The Dublin San Ramon Services District office at 7051 Dublin Boulevard in Dublin, CA.

A strategic plan enables an organization to set clear direction over all operational aspects of its mission. The Dublin San Ramon Services District 2024-2028 Strategic Plan serves as a framework for decision making over a five-year period. It outlines the fundamental decisions that shape what the District plans to accomplish and sets a rational course of action. At its highest level, the Strategic Plan seeks to strengthen and build upon opportunities while addressing areas of concern.

Mission

Protect public health and the environment by providing reliable and sustainable water, recycled water, and wastewater services in a safe, efficient, and fiscally responsible manner.

Vision

In our operations, financial practices, and public policies we strive to be an effective and efficient organization, and to be seen as an industry leader of best management practices. Our agency seeks to be adaptable and resilient in navigating the challenges of our ever-changing industry.

Strategic Goals and Action Items

Maintain our financial stability and sustainability

• Manage the District’s finances to meet funding needs and maintain fair and reasonable water and wastewater rates, while striving to limit increases to general inflation trends
• Ensure financial sustainability through long-term financial planning, including 10-year modeling

• Review and update the District’s reserve policies

Meet or exceed regulatory requirements while preparing for the future regulatory landscape

• Sustain a robust safety culture by continuously updating the District’s environmental health and safety programs
• Develop and maintain a centralized regulatory tracking system
• Collaborate with partner agencies to monitor evolving regulatory requirements and explore potential compliance and mitigation strategies
• Implement improvements to comply with standards adopted by the Environmental Laboratory Accreditation Program beginning January 1, 2024

Enhance our ability to respond to emergencies and maintain business continuity

• Update and maintain documentation of emergency response and business continuity plans, including support documents for regional coordination and mutual assistance
• Manage inventory of emergency assets, equipment, and materials in stock
• Integrate and strengthen employee knowledge and competency of emergency response through ongoing training and Incident Command System (ICS) and Emergency Operation Center (EOC) exercises
• Explore coordination of emergency planning with partner agencies and the cities we serve

Maintain a high level of customer service and community relations through public outreach, education and partnership efforts

• Educate and engage the community on the Tri-Valley’s water supply challenges and opportunities through implementation of the Tri-Valley Water Reliability Public Information Program
• Build public awareness of the District’s priorities, initiatives, systems, and services
• Leverage Tri-Valley and regional partnerships to maximize public outreach efforts

Improve the resiliency of the District’s water supplies against future uncertainties

• Work collaboratively with our Tri-Valley and regional partners in the development of a more diversified and resilient water supply
• Prepare and implement water conservation strategies to reduce water demand, improve system reliability, and comply with state regulations

Foster long-term partnerships to provide efficient and cost-effective services

• Build relationships and actively participate in local partnerships, regional groups, coalitions, and associations to advance common goals
• Review and update our Joint Powers Authority and other interagency agreements and contracts to address changing conditions and align with the District’s Mission and Strategic Plan goals

Optimize the Asset Management Program to guide District business decisions

• Standardize and implement District-wide procedures and plans for the Asset Management Program
• Expand and maintain asset records including equipment data, criticality, maintenance history, asset condition, and performance
• Use asset management data to maximize the life of assets and budget for long-term capital replacement needs

Improve energy efficiency and reliability for the District

• Develop a District energy policy and District energy master plan that evaluates sustainable energy sources and opportunities for cost-effective energy conservation and efficiency
• Initiate cost-effective energy projects consistent with the District’s energy policy, business needs, and future regulations

Maintain a culture that attracts, retains, and engages a high performing workforce in support of the District’s Mission and Values

• Diversify and strengthen the skills of District employees to meet evolving workforce demands through participation in professional organizations and development programs
• Implement a structured management and leadership program for employee career and professional growth
• Promote a strong District workforce culture which encourages learning, teamwork, and recognition of employee contributions, and enhances employee engagement
• Develop a succession plan for key positions where feasible

Optimize District-wide operations by improving our business practices, procedures, and information systems to meet evolving needs

• Invest in business process improvements to enhance communications and access to information
• Integrate our business enterprise systems to more effectively share data across the District
• Review and update our Information Technology and SCADA Master Plans

District Core Values

The core values are simple key words that describe the values of the agency; they are accompanied by questions that are to be asked when major policy decisions are being considered to ascertain if the decision is in conformance to the stated values.

 Updated April 24, 2023

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