Your Bill

DSRSD customers are billed bimonthly (about every 60 days) on approximately the 1st or 15th of the month. A portion of your bill is based on the amount of water you consume, measured in billing units (one unit = 748 gallons). The charges listed below may appear on your bill.  

Dublin San Ramon Services District Charges

Fixed Meter Charge - To provide the year-round revenue needed to operate and maintain the water system, each customer pays a flat service charge based on meter size.

DSRSD Water Consumption Charge - DSRSD charges to deliver water to your address and to maintain the water system. This charge is based on the amount of water used during the two-month billing period.

DSRSD Potable Irrig Cons Charge - This charge applies only to customers with a separate dedicated potable irrigation meter, typically found in commercial or industrial properties.

Recycled Water Consumption Charge - This rate covers recycled water production and distribution.

Power Charge for Pumping - This charge applies to service locations where water must be pumped due to elevation.

Sewer Charges - Most residential properties are billed for sewer service once a year on property tax bills. Look under Assessments for: DSRSD SEWER SVC. (Newly constructed homes may be billed bimonthly until the next tax bill). All other accounts are billed every two months.

Zone 7 Water Agency Wholesale Pass-Through Charges

Zone 7 Water Agency (Zone 7) is the Tri-Valley's wholesale water supplier. DSRSD purchases all of its potable water supply from Zone 7. Similarly to DSRSD's water rates, Zone 7's wholesale rates are comprised of fixed and variable charges, typically adjusted January 1 of each year by the Zone 7 Board of Directors.

Zone 7 Fixed Water Service Charge - Each potable water customer pays a fixed cost based on meter size. This charge is designed to collect 30% of the Zone 7 fixed charge to DSRSD to ensure revenue stability.

Zone 7 Cost of Water - This charge is based on the amount of water used during the two-month billing period.

Rates and Fees

• Water rates, including a bill estimator
• Wastewater rates
• Customer Service fees

Your bimonthly bill is due upon receipt. A late fee may be charged if payment is not posted by the due date. Continued delinquency will result in discontinuation of service. Disconnect/reconnect fees will be charged and a deposit may be required to reinstate service. View our Discontinuation of Residential Water Service Due to Nonpayment Policy.

Access your water account 24/7 and control your water use.

• See hourly readings from your water meter.
• Suspect a leak? Aquahawk can show you if water is constantly running through your meter, the tell-tale sign of a leak.
• Set up personalized text or email alerts based on water consumption or projected bill amounts.
• View an estimate of your next bill, view and print historic bills, and make one-time payments. 
• Sign up for Paperless Billing on AquaHawk or call (925) 828-8524. Your bill will be sent to your email address.

Visit our AquaHawk page to see how AquaHawk works and sign up. Have your customer and account numbers available.