People Behind the Pipes

1. Describe your job. 

I am the Accounting Technician for Dublin San Ramon Services District’s Utility Billing and Customer Service Division. My division is responsible for generating and preparing utility bills that are accurate and arrive to our customers on time. We issue over 13,000 bills every month! 

2. What do you like best about your job? 

Working for a special district like Dublin San Ramon Services District means that I am providing an important service to the community. I enjoy knowing that my work is contributing to something positive. 

3. How did you get into the industry? 

I studied Political Science at Sonoma State University because I knew that I wanted to work in the public sector. My first position in the water industry was working in Utility Billing and Customer Service for the City of Pleasanton’s Public Works Department. There I would help residents with all kinds of issues – from water leaks, to fallen trees, to broken streetlights. It kept things interesting because I never knew what the challenge of that day was going to be. 

I didn’t think that I was a “numbers person” before working in Utility Billing, but I ended up finding a passion for it. I began working for Dublin San Ramon Services District last summer as a Utility Billing & Customer Service Representative but was promoted to Accounting Technician in less than a year. 

4. What are the biggest challenges of your job?  

Right now, Dublin San Ramon Services District is converting to a new software system for utility billing. We are in a transition period where we are learning how our old system translates to the new one. However, we are committed to ensuring that our customers are minimally impacted. Just remember to include your new customer and account numbers with your bill payments going forward! 

5. What do you like to do in your free time? 

I love crafting – I repurpose the paper covers from VHS tapes into notebooks and transform toys into jewelry. I love visiting Disneyland/Disney World, and I have dreams of going to Tokyo Disneyland someday.